Q1: What products does your company produce?
A1: Haida is professional manufacturer for Testing Equipment since 2004.
Q2: How is your machine delivery term?
A2: Standard Machine is 20 working days. Tailor made machine is 30-40 working days.
Q3: How is your payment term?
A3: TT 50% advance and balance before delivery of goods
Q4: Can you accept L/C?
A4: Yes sure, we can accept L/C at sight.
Q5: What is the warranty?
A5: One-year warranty on all nonexpendable parts, labor is not covered. Warranty coverage
Q6: Comparing with other suppliers, what is your company’s advantage?
A6: We have own R&D team for machines improvement, QC team for machines quality control
and after-sales support team who can communicate in English and provide on-site service
for timely support.
Q7: Do you have agent in XX and how is support when machine has problems.
A7: Yes, we have agent who can provide local service for you.
In XX, we are also looking for suitable agent. But don’t worry, we have technical support
team who can communicate in English to provide timely service by whatsapp & skype/video
conference /remote service control when you need support.
Q8: Your price in Alibaba is only $1000, but your price on quotation is too expensive, why?
A8: Sorry to make you confused but please refer to our formal quotation price. Website price is
issued by our E-commerce team for reference only.
Q9: How many staffs in your company?
A9: There are almost 300 person in our company.
Q10: Does your machine have CE certificate? You know it is very important for us.
A10: Yes, I see and don’t worry. We can apply for CE certificate for you.
Q11: How is your after- service?
A11: We have very professional and experienced after-sales support team who can
communicate in English well, they will contact you back within 24 hours after received your
feedback, and then provide the solution for you within 48hours, they can support you by
various methods, like Email/WhatsApp/Skype/Video conference/ Teamviewer for remote
Q12: Do you have customer in XX country? Can I contact them for reference before we make
A12: Yes, we have, such as XX company, while I need ask them for permission first before I
share their contact information for you, please kindly understand.
Q13: Can you arrange the shipping to our office directly?
A13: Sure, we can offer you the shipping at DDU term, which means the door to door shipping,
and your side only needs to pay the import and custom tax at your country.
Q14: How about the valid period about your calibration and how can we calibrate the machine
A14: Normally the valid period is one year, after that we have annual calibration service for our
Q15: Your price is the highest in all X offers, why?
A15: I believe HD’s price is not the lowest one, but also we are not the highest one, you
would definitely get the equivalence of machine and service from our company if you deal
Q16: If you agree 30% discount, then we can sign the order soon, ok?
A16: Many thanks for your support and trust in our products, I also hope to be one of your
supplier, while your price is unacceptable, in consider of our long term cooperation, I will try
my best to bargain with my manager to get the best discount for you.